Frequently Asked Questions
Learn the answers to common questions
before you choose us.
To make your cleaning go smoothly, we ask that the sink is clear of dishes and the floor is clear of any clothes/toys etc. This way the cleaners can spend more time paying attention to then details of cleaning your home, and not focus so much on tidying up.
If you are preparing for a Deep Clean, the less clutter you have around the house the easier it will be for your cleaners to focus on cleaning the important things. It may also possibly keep the cost down, as it may take less time depending on the condition of your home.
Tips are never expected, but always appreciated!
we require a credit/debit card on file at the start of services through our secure Client Hub portal, you can use that method of payment or if you prefer we also take cash or checks
Yes! You don’t need to supply anything, unless there is something we use that you don’t like, or something you really like to use on say the floors, we just ask that you provide that product and leave it out for your cleaners on your scheduled appointment.
We always want you to be satisfied with your cleaning. If you are not satisfied for any reason, let us know within 48 hours and we will RE- CLEAN the area(s) you are unhappy with.
We understand things happen and if you need to reschedule for whatever reason we do our best to get you in as soon as possible.
As far as skipping a cleaning, this will add more time to your next scheduled cleaning as the more time that passes between cleanings, the longer the next cleaning will take due to additional buildup and dirt. If it is a regular occurrence we will kindly make you aware of the situation and if it contain yes to happen you will be taken oﬀ our schedule.
* Please note that canceling or rescheduling within 48 hours of the appointment a cancellation fee will be applied as per our Terms & Conditions
Still have A question?
Send us a message and we will get back to you as soon as we can.